At a glance
The sections below describe our current and planned data practices for BavarianMotive and BavarianLink. We do not sell personal information.
1. Information collected from the website
When you visit BavarianMotive.com, we or our hosting and analytics providers may process technical information needed to load, secure, measure, and improve the website. This can include IP address, browser type, device type, pages visited, referring pages, approximate region, timestamps, and website performance information.
If you contact us through the website, email, social media, or another support channel, we may collect the information you choose to provide, such as your name, email address, message contents, order or purchase context, and support history.
2. Information collected from the BavarianLink app
BavarianLink may collect information needed to operate the app, diagnose failures, improve compatibility, verify purchases, and support users. Depending on the feature used, this may include the categories below.
- App and device
- App version, build type, install or app instance identifiers, device model, Android version, locale, and performance metrics.
- Connection
- Adapter type, connection type, connection status, compatibility results, and general connection failure codes.
- Vehicle context
- Vehicle generation, chassis or platform family, module family names, scan status, and diagnostic trouble code summaries.
- Stability
- Crash logs, stack traces, non-fatal error reports, sanitized app log breadcrumbs, and performance traces.
- Purchases
- Purchase status, product entitlement information, and related Google Play Billing information. Google Play handles payment cards.
We do not use the advertising ID for diagnostics, crash reporting, or ad personalization. We do not collect payment card details; purchases are handled by Google Play.
3. Vehicle and diagnostic data
BavarianLink is designed for BMW-focused diagnostics, coding preparation, support, and vehicle-related troubleshooting. Vehicle-related data may include diagnostic trouble codes (DTCs), ECU or module family names, detected vehicle generation, chassis or platform identifiers, adapter metadata, coding feature IDs, read, backup, restore status, failure codes, and sanitized diagnostic traces.
VIN handling is treated carefully. By default, we prefer masked VINs or VIN hashes for diagnostics and support correlation. A full VIN may be included only when needed for a support request, compatibility review, purchase issue, or a feature that requires it, and only to the extent reasonably necessary.
4. Diagnostic reports and log exports
BavarianLink may allow you to export or send a diagnostic or support report. These reports are intended to help us debug issues, improve compatibility, and respond to support requests. Support reports may include recent sanitized logs, app and device information, adapter information, vehicle or module summaries, DTC summaries, feature IDs, error codes, and connection state information.
Support reports are not intended to include raw security access seeds, keys, unlock material, private certificates, payment card details, or raw coding files by default. Some technical fields may still be sensitive, so reports should only be shared with BavarianMotive or another party you trust.
5. Information we do not intentionally collect
- payment card numbers
- raw security access seeds, keys, certificates, or unlock material
- raw ECU coding files by default
- raw protected coding payloads by default
- precise GPS location by default
- advertising ID for diagnostics or personalization
6. How we use information
We use information to:
- operate, secure, and maintain the website and BavarianLink app;
- provide diagnostics, coding-related workflows, compatibility checks, and support tools;
- detect crashes, diagnose bugs, improve performance, and prevent regressions;
- respond to support requests and investigate app, adapter, or vehicle compatibility issues;
- verify purchases, manage entitlements, and prevent fraud or abuse;
- comply with legal obligations and enforce our terms.
7. AI and diagnostic explanations
BavarianLink may include AI-assisted diagnostic explanations or enhanced summaries. These features are informational only and are not a substitute for a qualified technician. We may process diagnostic context, DTCs, vehicle platform information, and user-provided notes to generate explanations, improve support, and troubleshoot issues.
9. Security and retention
We use reasonable technical and organizational safeguards, including encrypted connections, access controls, and cloud security controls. Data transmitted to our website and supported cloud services is protected using encrypted transport such as HTTPS/TLS where applicable. No method of transmission or storage is perfectly secure, and we cannot guarantee absolute security.
We keep information only for as long as reasonably necessary for the purposes described in this policy, including support, security, analytics, debugging, purchase verification, legal compliance, and business records. Crash and diagnostic data may be retained according to the retention settings of our service providers and our operational needs.
10. Your choices and rights
You may choose not to send optional support reports. You may also request access, correction, deletion, or a copy of personal information associated with you, subject to applicable law and verification. Some technical data may be necessary for security, billing, fraud prevention, or legal compliance.
BavarianMotive and BavarianLink are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so we can review and delete it where required.
11. International processing and changes
We and our service providers may process information in the United States and other countries. Data protection laws may differ from those in your location. Where required, we rely on appropriate safeguards for international transfers.
We may update this Privacy Policy from time to time. When we make changes, we will update the “Last updated” date above and post the revised policy on this page.
12. Contact
For questions, privacy requests, or support-related privacy concerns, contact us through the BavarianMotive website at bavarianmotive.com.